These Terms & Conditions govern your use of the Flower Elephant and Castle website and our online flower delivery services in Elephant and Castle and surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase. These terms constitute a legal agreement between you (the customer) and Flower Elephant and Castle. Throughout these terms, references to “we”, “us”, or “our” pertain to Flower Elephant and Castle, while “you” refers to our customers ordering for delivery within Elephant and Castle or surrounding areas.
All orders for flower delivery in Elephant and Castle or the immediate vicinity must be placed through our official website. After selecting your preferred bouquet or floral product and proceeding to checkout, you will be asked to provide delivery details such as recipient name, address, delivery date, and any applicable delivery instructions. Please ensure all information provided is accurate and complete. Inaccurate delivery information may result in delays or failed deliveries for which we cannot be held responsible.
Once you have reviewed and confirmed your order, you will be directed to our secure online payment gateway. Upon successful payment, a confirmation of your order will be displayed, and an order confirmation will be sent to you electronically. This confirmation does not signify acceptance of your order by us; it is an acknowledgment that we have received your order request.
Acceptance of your order and completion of the contract between you and Flower Elephant and Castle occurs when we dispatch your order for delivery. We reserve the right to decline any order prior to dispatch, without the need to provide a reason. In such cases, any payment received will be refunded in full.
All products are subject to availability. While we strive to ensure that the flowers and arrangements displayed on our website are available for online flower delivery in Elephant and Castle, some flowers may be seasonal or occasionally unavailable due to supply constraints. We reserve the right to substitute unavailable items with others of similar style, quality, and equal or greater value. Where possible, we will attempt to contact you regarding any significant substitutions, but this may not always be feasible where time is limited.
All prices shown on our website are in GBP and include VAT unless otherwise indicated. Delivery charges may apply and will be clearly indicated before you complete your order. We reserve the right to change our prices at any time, but such changes will not affect orders already placed and confirmed.
We accept online payments as specified at checkout (e.g., credit card, debit card, or approved third-party payment services). When you place an order, you confirm that you are authorized to use the chosen payment method. Orders will not be processed until payment has been received in full.
If payment is declined or not authorized, no order will be accepted, and no contract will be formed between you and Flower Elephant and Castle. We do not accept liability for any delays or non-delivery where payment authorisation fails.
We offer flower delivery throughout Elephant and Castle and the surrounding areas, subject to our standard delivery terms. Delivery dates and times will be indicated at the time of order; while we make every effort to ensure timely delivery, this cannot be guaranteed due to factors beyond our control (e.g., traffic, weather conditions, recipient not at home).
If we are unable to deliver your flowers as specified, we will attempt to leave them with a neighbour or in a safe place, where possible. Alternatively, we may attempt to redeliver or contact the recipient to arrange delivery. Customers are responsible for ensuring someone is available at the delivery address to accept the flowers.
Additional charges may apply for redelivery services. In cases of delivery to hospitals, hotels, or other third-party delivery addresses, we are not liable for issues arising once the flowers have been delivered to the reception or given to staff at the delivery address.
You have the right to cancel or amend your order, subject to the policies outlined herein. Cancellations or amendments must be received prior to the order being prepared or dispatched for delivery. Once your order is in preparation or has been dispatched, it may not be possible to cancel or make amendments.
To cancel or amend an order, please contact us as soon as possible with your order details. If the cancellation is received in time, a full refund will be processed using the original payment method. If cancellation is not possible, you may still be charged in full for your order.
Please note that due to the perishable nature of flowers and bespoke arrangements, orders for same-day or next-day delivery may not be eligible for cancellation or changes once placed.
If you are unsatisfied with your flower delivery in Elephant and Castle or the arrangement received is damaged, wilted, or not as described, please inform us as soon as reasonably possible. Evidence such as photographs of the flowers and packaging may be requested to support your claim. We will investigate each concern on a case-by-case basis to offer a replacement, partial refund, or full refund, as appropriate.
Perishable goods such as flowers are not subject to the standard “cooling-off” period for online sales. In most instances, returns are not possible unless the product arrives faulty or not as described. Returns must be requested within 24 hours of delivery for assessment.
When placing orders with Flower Elephant and Castle, you agree to:
We reserve the right to refuse service to customers who breach these obligations or misuse our services.
To the fullest extent permitted by law, Flower Elephant and Castle shall not be liable for any indirect, special, or consequential damages, loss of profit, or loss of opportunity arising out of or in connection with the use of our site or services. Our liability in any claim related to an order shall be limited to the value of the specific order in question.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
We are not responsible for delivery failures or delays caused by circumstances beyond our control, including acts of God, adverse weather, transport delays, or incorrect delivery information supplied by you.
All content on the Flower Elephant and Castle website, including text, photographs, logos, and designs, are protected by copyright and other intellectual property rights. You may use our site for personal, non-commercial use only. Reproduction, distribution, or modification of site content without our express permission is prohibited.
Your privacy is important to us. We comply with all applicable UK data protection laws. Information provided by you in connection with orders is used only for the purposes of fulfilling your order and providing excellent customer service. Details concerning how we handle and protect your data can be found in our Privacy Policy.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms apply to all our customers throughout Elephant and Castle and the neighbouring areas. If any part of these Terms & Conditions is found to be invalid or unenforceable, the remainder shall continue in full force and effect.
We reserve the right to update or amend these Terms & Conditions from time to time to reflect changes in law, our business practices, or the scope of our online flower delivery in Elephant and Castle. Customers should check this page periodically for updates before placing each order. Continued use of our services will signify acceptance of any revised terms.
If you have any questions about these Terms & Conditions, or about your flower order for delivery in Elephant and Castle or surrounding areas, please use the online contact form on our website. Our customer care team will be pleased to assist you.
Thank you for choosing Flower Elephant and Castle for your flower delivery needs. We are dedicated to providing the highest standard of service to our customers in Elephant and Castle and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 11 Elephant Rd, London, SE17 1AY.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elephant and Castle, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elephant and Castle.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
