At Flowers Elephant and Castle, we are committed to providing only the freshest flowers to our valued customers across the Elephant and Castle area. As your trusted local florist for households and businesses, we strive to ensure each bouquet arrives vibrant, fragrant, and long-lasting. However, we understand that sometimes things may not go exactly as planned. Please read our Returns, Refunds, and Complaints policy below for your peace of mind.
We stand by our Fresh Flowers Guarantee in Elephant and Castle. When you order from Flowers Elephant and Castle, every bouquet is expertly arranged and quality checked before leaving our shop. We promise that our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for in accordance with the flower care instructions supplied.
Your satisfaction matters to us. If your flowers arrive damaged or not up to the high standards you expect from a leading local florist, we want to resolve things swiftly. Should you discover damaged blooms or items upon arrival, please notify us on the day of delivery. Provide a clear description of the issue and photographic evidence so we can properly assess your concern.
Every arrangement from Flowers Elephant and Castle should retain its beauty and freshness for at least five days under normal, recommended conditions. If you find that your flowers wilt or deteriorate significantly less than five days after delivery, and you have followed our care instructions, please contact us as soon as possible. Our team is dedicated to making it right should any problem fall within this freshness window.
Depending on the issue, you may be eligible for one of the following remedies:
We take every request seriously and evaluate each situation individually to bring you the best possible resolution.
If you have a complaint about your order, our service, or anything relating to your Flowers Elephant and Castle experience, let us know straight away. We encourage feedback and use it to improve our service for our Elephant and Castle community. Please detail your issue, being as specific as possible, and provide your order details and supporting photos if applicable. Our customer care team will investigate and respond promptly—typically within two working days—outlining any next steps or resolutions available to you.
We are proud to be a trusted local Elephant and Castle florist, dedicated to serving nearby households and businesses with premium flowers and exceptional service. Your satisfaction is at the heart of what we do, and our policies are designed to ensure you can order with complete peace of mind.
If you have any further questions about our Returns, Refunds or Complaints process, please don’t hesitate to reach out. The Flowers Elephant and Castle team is here to help ensure your experience is always fresh and uplifting.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
